We allow exchanges if an item arrives damaged or if you receive an incorrect item.
You will need to notify us within 30 days of purchase if you have not received your item or if your item has arrived with damages to receive an exchange or refund. If we do not receive notice from you within 30 days of purchase, then we cannot honor your request.
If you need assistance, please send an email to shop@franchesca.net. Include your name on the order, your order number, and your address.
Please anticipate a response within 48 hours. We are a small business with 2 employees. 😊
Shipping Policy
Domestic
Please allow 4-8 business days for orders to process and to receive your orders.
Please note that shipping costs may vary based on location and items purchased.
International
Please allow 5-10 business days for orders to process and to receive your orders.
International shipping rates may vary by country and items purchased; therefore, costs will be determined at checkout.
Notes
Please ensure all addresses are entered correctly to ensure timely and accurate delivery of orders.
Orders are usually printed ship 1-2 business days after the order is placed.
A “business day” is considered to be Monday through Friday, excluding holidays in the US.
Please allow 48 hours for tracking information through our carriers to update.
International shipments may be subject to customs, which can cause delays.
Please also be mindful of local conditions that may prevent timely deliveries.
Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
If you need assistance, please send an email to shop@franchesca.net. Include your name on the order, your order number, and your address.
Please anticipate a response within 48 hours. We are a small business with 2 employees. 😊
